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Shipping & Returns
BoutiqueSkinEnvie is all about your experience and we always have your best interests at heart.
Shipping Options and Approximate Rates
All orders over $100 include free "standard" shipping, Canada-wide!
Purchases will be shipped via Canada Post. Your order will be shipped within 1-7 business days and depending on where you live, it can take 1-5 business days to arrive.
Please allow up to 2 business days to process and pack your order.
You can order as you wish, there are no minimums or maximum. #infiniteshopping
Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
Delivery times shown below are upon normal business volume. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available in all areas.
Unfortunately, we cannot ship internationally at this time.
Out of Stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. BoutiqueSkinEnvie will not accept orders with back-order items in it.
Order Cancellation and Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order please contact us at firstname.lastname@example.org and include your order number.
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
Goodies you can look forward to
You will always receive free samples with your orders. Our Skin Care Specialists will choose samples that best compliment your order. We want you to try out many products so you can fall in love with our brands!
You can expect to also receive beautiful "gift with purchases" depending on the brand you choose to purchase. These are available at different tiers, depending on your total purchase by brand. We often have limited quantities of our GWP's, therefore, they are offered on a first come first serve basis.
We invite you to sign up for our newsletter so that you are always informed of our promotions and special offers. We don't want you to miss any of them!
We want you to be overwhelmed with excitement and happiness with your purchase. If you’d like to return or exchange an online order, please contact us to receive a return authorization.
BoutiqueSkinEnvie will exchange or refund a product only if it is unopened, undamaged and unused. All returned items must be in the original condition with the original packaging and must be returned within 30 days of purchase with an authentic receipt from BoutiqueSkinEnvie. Shipping charges will not be refunded or credited.
BoutiqueSkinEnvie reserves the right to deduct the shipping costs from returned/exchanged items that had originally qualified for free shipping. Deductions will only take place when the adjusted total is below $75.
BoutiqueSkinEnvie does not authorize returns or exchanges on any opened, unsealed and/or used products unless you have experienced an allergic reaction (please see Allergic Reactions below).
We understand that sometimes certain products may not agree with your skin type. BoutiqueSkinEnvie will refund or credit the individual product that caused the Allergic Reaction. All reactions must be reported within the first 72 hours of use.
BoutiqueSkinEnvie may request a Doctor's letter and/or photos of the reaction to confirm that it was caused by one of our products.
Please note that all instructions, ingredients, opinions and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.